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Resolving Conflict with Maturity

KS3 Conflict Resolution · Ages 11–14

Understand your conflict style, de-escalate tense moments, balance empathy with assertiveness and repair relationships.

Name: Date:

My Conflict Style

🦜 Rosie: "We each tend to react differently. Knowing your style helps you choose better." Which sounds most like you?

Avoid it

Give in

Compete to win

Compromise

Collaborate

A situation where I'd like to respond differently:

De-escalation ️

🦔 Gary: "Lower the heat before solving anything." Tick de-escalation moves.

🌬️ Pause & breathe before replying 🔉 Lower voice & slow down 🪑 Suggest talking later if too heated 🙂 Acknowledge their feeling

Empathy + Assertiveness ⚖️

🦎 Elvis: "Assertive = honest AND respectful — not aggressive, not passive." Craft an assertive message.

"I understand you . I also need . Can we ?"

Restorative Repair

🦜 Rosie: "Restorative questions focus on repair, not blame." Answer for a real conflict.

What happened:

Who was affected and how:

What could put it right:

Conflict Online

🦔 Gary: "Text loses tone — misunderstandings grow fast." Tick smart online habits.

Pause before sending

Take it to a call/in person

Don't pile on

Screenshot if it's serious

If a conflict involves bullying, threats or you feel unsafe, tell a trusted adult. You don't have to handle it alone — school staff, a parent/carer, or (in the UK) Childline 0800 1111 can help.

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Mature Mediator Certificate

Great work, !

You identified your conflict style, learned de-escalation, balanced empathy with assertiveness, used restorative repair and handled online conflict wisely. 🕊️

Signed by Rosie 🦜, Gary 🦔 and Elvis 🦎 · Date: