Refund & Cancellation Policy

PawSteps by Pets on the Green · Last updated 9 July 2026

Cancelling your subscription

You can cancel any time from your account or by emailing us. Cancellation stops future billing; you keep access until the end of your current paid period.

14-day cooling-off period

Under the UK Consumer Contracts Regulations 2013, you normally have 14 days from starting a new subscription to cancel for a full refund. Note: if you ask to access the full digital content immediately and acknowledge this, your right to a refund for content already accessed may be reduced — we will always deal with early cancellations fairly.

How to request a refund

Email ciera.rose@icloud.com with the email used at checkout. Approved refunds are returned to your original payment method via Stripe, usually within 5–10 working days.

Free trials

Where a free trial is offered, you will not be charged until it ends. Cancel before the trial ends to avoid being billed.

This is a plain-English policy template for PawSteps. Please have it reviewed against your final setup before launch — it is guidance, not formal legal advice.
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